Data and processes in Portugal

Couple of weeks ago QPR joined OnGlobal Solutions, our partner in Portugal, to a breakfast seminar in Lisbon titled “Improving and monitoring performance with QPR ProcessAnalyzer”. Sharing the stage was also Link Consulting who presented how process performance monitoring is linked to overall process management and improvement. In QPR’s presentation I concentrated on describing how organizations can get value out of the data that they already have in their existing IT systems such as SAP ERP.

It’s actually surprising how many organizations still improve their processes and performance merely based on a “gut-feeling” and on perceptions of individuals. According to a study we published in September in Finland, about 40% percent of the interviewed organizations said that they are not measuring the performance of their processes and only 1/3 of the organizations measured a crucial KPI like delivery accuracy. Truthfully, these results were a bit shocking to us. But they also showed that there really is a lot to do within organizations when it comes to process performance measurement and monitoring. And the best value can be reached by using existing data.

The seminar presentation in Lisbon and of course data driven process improvement itself generated a lot of discussion amongst the audience. Many of the participants were not aware how much information regarding their process performance and inefficiencies they actually could get from the data they just have “laying around” in their systems. And how easily and visually it can be done with QPR ProcessAnalyzer. The discussion continued also after the seminar in one-to-one meetings with customers together with OnGlobal Solutions and so message of using data to improve processes is well on it’s way in Portugal.

Mika Leonsaari

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