Couple of weeks ago QPR joined OnGlobal Solutions, our
partner in Portugal, to a breakfast seminar in Lisbon titled “Improving and
monitoring performance with QPR ProcessAnalyzer”. Sharing the stage was also
Link Consulting who presented how process performance monitoring is linked to
overall process management and improvement. In QPR’s presentation I
concentrated on describing how organizations can get value out of the data that
they already have in their existing IT systems such as SAP ERP.
It’s actually surprising how many organizations still
improve their processes and performance merely based on a “gut-feeling” and on
perceptions of individuals. According to a study we published in September in
Finland, about 40% percent of the interviewed organizations said that they are
not measuring the performance of their processes and only 1/3 of the
organizations measured a crucial KPI like delivery accuracy. Truthfully, these
results were a bit shocking to us. But they also showed that there really is a
lot to do within organizations when it comes to process performance measurement
and monitoring. And the best value can be reached by using existing data.
Mika Leonsaari
Good presentation.
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